“Fairfax is a small community in Marin County. It has a history of community activism, a rich music scene and family friendly atmosphere. We are nestled at the base of wooded mountains and have an active mountain biking and hiking community.”
Recreation and Community Services - Marketing Manager, Fairfax, Calif.
What makes you Fairfax Proud?
Fairfax is a small community in Marin County. It has a history of community activism, a rich music scene and family friendly atmosphere. We are nestled at the base of wooded mountains and have an active mountain biking and hiking community.
Why is digital important to public meetings? How is Fairfax leveraging modern tools to be more open with your community?
Fairfax is a small town (7500 residents) so we are grateful that ProudCity offers an affordable way for us to manage our meetings. We don’t have the budget for some of the larger management software. We do have a very engaged community and having meetings clearly listed and archived on our website is a top priority.
What aspects of your digital service are you most proud of?
We are proud to offer a searchable site that is also becoming a hub for all our our departments, boards and commissions. Our previous site was not as user-friendly so we had external sites for Recreation, Police and Commissions such as Volunteers and Open Space. The ProudCity platform has allowed us to bring all these sites together and offer our community a central, user-friendly site.
What have you learned launching your new digital efforts?
We have learned that even though the process was not always easy, the overall results are definitely worth it. We may be a small town, but with our politically active community, the ability to provide more transparency is a great asset. ProudCity has created a wonderful framework for small municipalities to offer exceptional service.
What advice do you have for others?
If possible, take some time to plan before you start the training with ProudCity. Getting all the departments feedback and ideas took some time but it helped us to create the best possible website that fit our current needs.
The other side of that coin is that it’s ok to launch your site in “Phase 1” knowing that you can adjust as you receive feedback. We had a plan all along to get the site up in one form and then add more departments that had their own websites in “Phase 2.” It helped to make the project less overwhelming for launch and has spread out the workflow. Since we have a small staff, this worked well for us.