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Frequently asked questions

General

ProudCity Care provides the following ongoing customer support:

  • Online chat
  • 24/7 support tickets
  • 24/7 public knowledge base of FAQs, self-service guides and videos

ProudCity offers easily and immediately accessible transparent pricing. Visit our pricing page to search for your city.

Websites

ProudCity provides digital government software like websites, online payments, online forms, and more, to cities of all sizes. Because we are newer than many companies that have been around for decades, we often get asked how we’re different from traditional vendors that offer local government website services.

Here’s how we’re different:

  • We get better over time
  • We have transparent pricing
  • We’ll give you a free trial
  • We’re affordable
  • We offer unlimited licenses
  • We help you launch quickly
  • We openly share our digital expertise
  • We continuously build a better ProudCity based on feedback from our partners
  • We train you on digital best practices and how to build great government websites
  • We default to digital government standards for all our partners
  • We’re powered by open technologies
  • We eat our own dog food
  • We love local government as much as you do

Learn more

ProudCity offers easily and immediately accessible transparent pricing. Visit our pricing page to search for your city.

ProudCity Onboarding helps streamline your digital government training and new website launch, including:

  • Designated ProudCity Ambassador who works closely with your team
  • Personalized experience tailored to your agency’s needs
  • Structured project management support
  • Accelerated launch timeline (ALPHA in 30 Days, BETA 30 days later, LIVE 30 days later)
  • Digital government best practices training (including new federal ADA guidelines)
  • ProudCity platform training to maximize use of best-in-industry features
  • Customization support and guidance
  • Content strategy and execution plan to help you move to user-first, mobile-first digital service delivery
  • Live chat, ticketing customer support

Learn more

City leaders sometimes tell us they use a local website vendor for their city websites. While this is commendable — as any ‘buy local’ effort is — it is often a short-sighted approach to delivering high-quality, sustainable, and scalable digital government services.

Learn more

Meetings

You can publish meeting agenda and minutes in both text/HTML and portable document format (PDF)

Yes, ProudCity Meetings lets you easily embed YouTube videos of public meetings into the respective meeting.

Ask us anything

Have questions about ProudCity? Ask us anything.

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