What is an onboarding team?

  • Core group (or person)  of service leaders in your organization
  • Includes product owner
  • Small, diverse, agile team (akin to special projects group who are brought together to accomplish an important goal for the larger organization)
  • Works beyond the group to represent the different services, departments and community as a whole
  • Gets hands on, individualized coaching that is woven into technical trainings to upskill content admins into digital service and content designers
  • Establishes standards, consistency and compliance during onboarding meant to reset how the entire organization does digital moving forward
  • Learns to iterate on analytics and information to continuously improve digital services
  • Best when empowered and trusted by leadership to do the above
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