Onboarding 2017-05-22T21:13:36+00:00

Onboarding

ProudCity Onboarding helps streamline your digital government training and new website launch.

ProudCity Onboarding

“We were able to get up and running quickly.”

– West Carrollton, Ohio

What you get

  • Designated ProudCity Ambassador who works closely with your team
  • Personalized experience tailored to your agency’s needs
  • Structured project management support
  • Accelerated launch timeline (BETA in 60 days, LIVE 30 days after)
  • Digital government best practices training (including new federal ADA guidelines)
  • ProudCity platform training to maximize use of best-in-industry features
  • Customization support and guidance
  • Content strategy and execution plan to help you move to user-first, mobile-first digital service delivery
  • Live chat, ticketing customer support

How it works

  • In 90 days, you will launch your new digital government services.
  • During the 90-day onboarding process, your ProudCity Ambassador will guide you through weekly training and manageable task assignments (two one-hour sessions a week).
  • In 60 days, you will be fully trained and ready for public feedback on your BETA digital services delivery outreach.
  • 30 days later, you will confidently launch your new LIVE site.
  • After 90 days, you’re fully onboarded and get 24/7 chat/ticketing support and product upgrades every two weeks.

ProudCity Ambassador

  • Personal guidance and collaborative problem solving
  • Community insights
  • Direct line to product development roadmap
  • Personalized release updates to help you better serve your community

What they say

“The onboarding experience led by our ProudCity Ambassador made the transition from day 1 of the project to a live new website and customer service center in 90 days manageable each step of the way.”

– Kettering, Ohio.

“It’s been a breath of fresh air to work with your team. ProudCity feels like a partner, not just a vendor. I am so proud of what we’ve done together and super excited about what’s ahead. The team has learned so much from working with you. I feel like this project has empowered everyone who has worked on it to think bigger about providing great digital services to San Rafael.”

– San Rafael, Calif.

“Very personable and knowledgeable. Overall, a great experience.”

– West Mead Township, PA

“ProudCity offers exceptional customer service and are extremely responsive to any questions we have asked. The training they provided us when we first tested out the site was very useful and friendly and I would highly recommend them to anyone who is seeking an easier and efficient website.”

– Port Orchard, WA

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