Why is onboarding important?

Onboarding gives staff members valuable, hands on, learning-by-doing experience that fully empowers them to manage services on their own.


  • Saves government from spending money on expensive consultants in the long run.
  • Trains staff to do the work, so that they can do it on their own at any time.
  • Increases the opportunity for staff to better connect digital services with community needs.
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