FAQ Topic: ProudCity Certified Service Partners

What is the certification process?

ProudCity Certified Service Partners go through a process to verify they have a strong understanding of content strategy and implementation — including structured content, plain language and accessibility best practices. ProudCityProudCity is a digital government platform that makes it easy and cost-effective to launch and manage all aspects of digital government services, including websites, meetings, … Continued

How much does it cost to get certified?

Participation in the ProudCity Certified Service Partner program is free at this time. ProudCityProudCity is a digital government platform that makes it easy and cost-effective to launch and manage all aspects of digital government services, including websites, meetings, online forms and payments. Subscribe to our newsletter or connect with us on Twitter, LinkedIn, Facebook and elsewhere. proudcity.com

How do I contact certified service providers?

You can reach out to certified service providers directly or via the contact form on their respective pages. ProudCityProudCity is a digital government platform that makes it easy and cost-effective to launch and manage all aspects of digital government services, including websites, meetings, online forms and payments. Subscribe to our newsletter or connect with us on Twitter, … Continued

What is the pricing for certified service provider services?

Each service partner has their own pricing model that ranges from hourly to  flat fee agreements, based on the arrangement. ProudCityProudCity is a digital government platform that makes it easy and cost-effective to launch and manage all aspects of digital government services, including websites, meetings, online forms and payments. Subscribe to our newsletter or connect with us … Continued

Who provides customer support to ProudCity customers?

ProudCity product support is provided as part of your ProudCity subscription. If you would like ongoing content support, you can arrange for those services with your certified service provider. ProudCityProudCity is a digital government platform that makes it easy and cost-effective to launch and manage all aspects of digital government services, including websites, meetings, online … Continued

Do service partners provide one-time or ongoing services?

Both options are available and dependent on individual service partner service offerings. ProudCityProudCity is a digital government platform that makes it easy and cost-effective to launch and manage all aspects of digital government services, including websites, meetings, online forms and payments. Subscribe to our newsletter or connect with us on Twitter, LinkedIn, Facebook and elsewhere. proudcity.com

Is my service contract with ProudCity or the service partner?

At a minimum, your ProudCity Subscription will be contracted through ProudCity. Direct services from your CSP may be contracted through the partner. However, we can combine service agreements if this helps with purchase orders, legal or procurement policies of individual governments. ProudCityProudCity is a digital government platform that makes it easy and cost-effective to launch … Continued

Close window