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Service design

Local government digital services provided by ProudCity.

FYI from ProudCity (September 2024)

ProudCity news, notes, reminders, shout outs. 💥 News 🗞️ Updated: Kitchen sink digital service Why local governments must diversify technology vendors. Reminders 🔔 Review ProudCity Clean-up for site optimization Spotlight 🤩 Websites to be inspired by: Wilmington, OH Important 🚨 We strongly recommend you: Add CAPTCHAs to forms Review user accounts Release notes 🚀 Key...

Accessibility

Services

ProudCity-powered local government digital services.

How to get ProudCity ConciergeHelp

About ProudCity Concierge is an on-demand, one-on-one coaching session that addresses a specific training need. Includes One-on-one coaching session Tailored to a specific issue 30-minute or one-hour options Good for Talking through a challenge Strategic feedback Governance direction Best practice reminders Time sensitive situation Not sure where to start Get work checked Common topics High...

ProudCity Concierge

ProudCity Concierge is an on-demand, one-on-one coaching session that addresses a specific training need.

ProudCity invoice payment

FYI from ProudCity (August 2024)

ProudCity news, notes, reminders, shout outs. 💥 News 🗞️ Clear your browser cache/cookies For privacy, security and performance sake, take a minute to tidy up your browser. Go .gov We recommend all government websites have a .gov extension. Website analytics If you haven’t, set up your analytics. If you have, be sure to review regularly....

ProudCity DotGov

ProudCity supports .gov domain setup for local government websites.

FYI from ProudCity (July 2024)

ProudCity news, notes, reminders, shout outs. 💥 News 🗞️ Local gov website buying guide Help your network save time and money. Includes buying template. Government content during disasters Communicate in ways that meet the moment. Metadata and local gov websites What they are, why they’re important, how we support them. Reminders 🛎️ Get ProudCity and...

Buying local government websites

Local government website procurement guide, template and resources.

Updated: Local government website buying guide and template

The buying guide and template helps local governments get affordable, always improving websites.

FYI from ProudCity (June 2024)

ProudCity news, notes, reminders, shout outs. 💥 News 🗞️ New ProudCity dashboard Giving our community better access to digital resources and support. Add equations to web forms Extra security protection beyond just the CAPTCHA. Sitemaps 101 What they are, why they’re important, and how we support them. ProudCity and Global Accessibility Awareness Day How we...

New ProudCity dashboard

We launched a new ProudCity dashboard so our community can get direct communications to key benefits. Why it matters 💥 Better access to: ProudCity updates New help articles Training and services Help and support Noted changes 🗒️ Payments and accounts (formerly ‘Users’) are now dashboard panels. Future features 🔮 Panels: Analytics Broken link and alt...

Alt text and accessible imagesHelp

Web image alternative text – ‘alt text’ – describes an image. It explains image content and purpose to users who cannot see it, such as those using screen readers. Why alt text matters 🌟 Legal: It’s the law. Equal access: People who can’t fully see or hear content can understand it. Search engine optimization: Images...

Adding equations to web formsHelp

An equation (example) is a form field that asks users to solve a simple math question. Why use equations Bots and bad actors use forms to disrupt internal systems (email, CRMs). Equations help stop them from sending multiple form submissions. They are helpful when CAPTCHAs aren’t enough. ProudCity and equations ProudCity Forms supports equations. Reminders...

Global Accessibility Awareness Day 2024: ProudCity and local government websites

Today is Global Accessibility Awareness Day. To celebrate, ProudCity is sharing how we approach and support accessible local government websites. GAAD and digital accessibility 💥 “The purpose of GAAD is to get everyone talking, thinking and learning about digital access and inclusion, and the more than One Billion people with disabilities/impairments.” (GAAD) “Digital accessibility refers...

FYI from ProudCity (May 2024)

News and notes from ProudCity. News Review your embedded content We always recommend integrations (ex: Mailchimp, Constant Contact) before embedding, but if you choose the latter, ensure code snippets and iframes on your site are secure. Case study: Santa Ana’s website overhaul The Digital Service Network released a case study on the city's website launch...

Digital Service Network: 'The City of Santa Ana's Website Overhaul'

We're proud to support Santa Ana, Calif., in its digital service journey. The Digital Service Network published a case study on the city's new website launch, and "how digital service innovation can occur in government organizations without formally codified or centralized digital service teams." From the case study: Soto began with the anecdotal challenges he...

FYI from ProudCity (April 2024)

News and notes from ProudCity. Add CAPTCHAs to your online forms There's an increase in online government forms used to spam internal email addresses. Make sure you add CAPTCHA to your forms. How to write better government content We now offer plain language training for local governments. This is for anyone responsible for web/digital but...

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