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FYI from ProudCity (April 2024)

News and notes from ProudCity. Add CAPTCHAs to your online forms There's an increase in online government forms used to spam internal email addresses. Make sure you add CAPTCHA to your forms. How to write better government content We now offer plain language training for local governments. This is for anyone responsible for web/digital but...

Case study: Somerville, NJ

With expert guidance from ProudCity and Department of Civic Things, Somerville used a service-minded content design approach to transform their website.

Sitemaps and local government websitesHelp

About A sitemap is like a website's map, guiding search engines to all its pages. It's an XML file listing page URLs and additional info for better search engine crawling. While it doesn't guarantee inclusion in search results, it enhances the chances by providing metadata like last update, change frequency, and importance. All government websites...

Training: How to write better government content

Plain language training for local governments, presented by Department of Civic Things and ProudCity.

Metadata and local government websitesHelp

Metadata is the information about a web page that is not visible on the page but is embedded in the <header> tag of the HTML code. Importance of metadata Complete metadata can have a significant impact on how citizens experience government digital services. It can be the difference between a user quickly assessing search or...

Plain language

Plain language training and support that helps local governments advance their digital service and delivery skills.

ProudCity named to 2024 GovTech 100 list

ProudCity is honored to be named to Government Technology’s esteemed 2024 GovTech 100.

Clean-up

ProudCity data optimization services that help keep your local government website performant.

Embedded contentHelp

Content embedding allows for snippets of code (like HTML, javascript) to be easily added to a web page so that information from external sources can be viewed without leaving the website. Embedded content types include <iframe>, <embed> and <object> with the iframe being the most commonly used. Common embeds used on government websites include: Newsletter...

Adding CAPTCHAs to your online formsHelp

About CAPTCHA CAPTCHA (Completely Automated Public Turing test to tell Computers and Humans Apart) is a challenge-response test in computing designed to differentiate between human users and automated machines (like spambots). Websites commonly use CAPTCHAs to thwart automated bots from executing specific actions, such as form submissions, account creation or engaging in malicious activities. CAPTCHA...

Clearing browser cache/cookiesHelp

Clearing your browser's cache and cookies is like tidying up your internet space. Why clear cache/cookies It helps in a few ways: Seeing fresh information: Ensures you see the newest version of a website after it gets a makeover. Fixing weird page issues: Solves problems like pictures not showing up or pages acting strangely. Privacy...

Changing your government website domain to .govHelp

ProudCity encourages our partners to register .gov domains, and we support the transitions to these. How to change your domain to a .gov: Register your .gov domain. This process is managed by the U.S. Cybersecurity & Infrastructure Security Agency. Once you've officially secured your new .gov domain, submit a ProudCity .gov domain change support ticket....

End of year local government website clean-up checklistHelp

The end of the year is the perfect time to review your website and tidy things up. Extraneous user accounts can pose security risks, and outdated information that is no longer relevant makes it harder for people to find what they are looking for. Start cleaning Here’s a checklist to help you quickly take care...

Twitter/Facebook social media feeds not showingHelp

The ProudCity social media widgets may not show on your website for these reasons: Security settings Social media settings Security settings Because social media companies, such as X (formerly Twitter) and Facebook, use cookies to track users on the internet, the ProudCity feed widgets may sometimes not show for certain users. Your browser/organization settings and...

Configure form settingsHelp

How to configure form notifications: Login to MyProudCity dashboard. Go to 'Forms'. Select form you want to edit (or hover over 'Settings' > 'Notifications'). Hover over 'Settings' > 'Notifications'. Select 'Add new' or edit a current notification. Configure notification and select 'Update notification'.

Configuring browser privacy settingsHelp

If you're experiencing issues getting logged out of the MyProudCity admin, this is most likely due to browser privacy settings that allow for third-party cookies. How to resolved this based on your browser. Google Chrome Make sure you've updated to the latest version of Google Chrome. Set your privacy settings to 'Block third party cookies...

Enable form legacy mark-upHelp

Form design defaults to a mobile-friendly format that may look unconventional on laptop or desktop devices. You can resolve the theme issue on your form by enabling legacy markup in the form settings. Steps: Login to MyProudCity dashboard. Click 'Forms'. Select form you want to manage. Click settings. At the bottom of the form, toggle...

MediaHelp

Export form entriesHelp

All ProudCity Forms entries can be exported in a .csv file. How to export form entries: Login to MyProudCity dashboard. Click 'Forms'. Click 'Import/Export' link below 'Forms'. Select a form. Select desired fields (or all). Click download button (a .csv file will save to your computer). Related Forms help ProudCity Forms

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