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Digital government news from ProudCity (September 2022)

Posted on September 15, 2022

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Digital government news

Why and how to compress PDFs

Reducing PDF sizes makes it easier for the public to access these types of files.

Request for Proudly Serving feedback: Speak plainly

A new Proudly Serving chapter, written by Echa Schneider, titled Speak plainly is ready for public review and feedback.

Locals’ .gov adoption is getting better, but still slow

Waving the annual fee has helped, but at the current rate, it will take more than 15 years to get to full adoption.

A quick guide to inclusive design

U.S. Digital Service writes that designing for inclusion isn’t just about coding for accessibility or section 508 compliance, it’s about providing equitable and easy-to-use websites and services for diverse populations.

A civil servant’s effort to humanize government, one fed at a time

Humans of Public Service: In the midst of growing distrust and, at times, vitriol against government employees, one federal employee is working to tell the stories of individual public sector workers.

A day in the life of a service designer at GDS

UK Government Digital Service shares how it helps design services for other government departments so they can deliver public services that work for everyone.

Creating a culture of innovation at your agency

When we talk about ‘innovation’ in government tech, what do we mean? 18F shares how it partnered with a government innovation lab to help them understand the impact innovation can have at their organization.

Serving the public: Five veterans’ journeys to public interest tech

Five U.S. Digital Corps Fellows share their public service journey from military to public interest tech as technologists in the federal government.


DHS usability testing kit — So easy, anyone can do it

Tuesday, September 27, 2022 1:00 PM – 2:00 PM ET

Hosts: and the Web Managers Community of Practice and User Experience (UX) Community of Practice

Department of Homeland Security Deputy Director for Customer Experience Dana Chisnell will share how to use the agency’s usability testing kit and dive into the details for four common approaches to usability testing — from quick tests with colleagues in the office, to structured, remote testing with real users.

Improve your website with user testing

Wednesday, September 28, 2022 2:00 PM – 3:00 PM ET

Hosts: and the Web Managers Community of Practice

Environmental Protection Agency’s Judy Suzuki will share how the agency conducted user testing to improve customers’ experience on the EPA’s coronavirus disinfectants website.

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