Archives: FAQs

Onboarding gives staff members valuable, hands on, learning-by-doing experience that fully empowers them to manage services on their own. Onboarding: Saves government from spending money on expensive consultants in the long run. Trains staff to do the work, so that they can do it on their own at any time. Increases the opportunity for staff … Continued

Core group (or person)  of service leaders in your organization Includes product owner Small, diverse, agile team (akin to special projects group who are brought together to accomplish an important goal for the larger organization) Works beyond the group to represent the different services, departments and community as a whole Gets hands on, individualized coaching … Continued

Within 90 days, you will launch your new digital government services. During the 90-day onboarding process, your ProudCity Ambassador will guide you through weekly training and manageable task assignments (two forty-five minute sessions a week). In 30 days, you will be trained on the basics and ready to experiment and test new ideas. In 60 … Continued

This will vary based on staff resources, but typical roles include: Admins Analysts City and deputy managers Clerks and deputy clerks Customer service Information officers New hires Rising stars ProudCityProudCity is a digital government platform that makes it easy and cost-effective to launch and manage all aspects of digital government operations, including websites, meetings, online forms and payments. Subscribe … Continued

We will help you figure out the right people to include in onboarding and at what stage. There isn’t a magic number, but here are ranges for successful teams: <25,000, 1-3 people 25,000 – 50,000, 2-8 50,000 – 150,000, 5 – 15 150,000+, 10-25 There is a balance in finding the right size for each … Continued

Successful onboarding projects have participants that are: Curious Empathetic Willing to work Have a good sense of humor Excited about learning new things ProudCityProudCity is a digital government platform that makes it easy and cost-effective to launch and manage all aspects of digital government operations, including websites, meetings, online forms and payments. Subscribe to our newsletter or connect with … Continued

No. The core onboarding team should be a small, nimble group of people who can work across departments. Staff who just need to be trained on specific tasks can be considered for guidance and perspective to the onboarding team but can be trained on those specific items at the end or after the onboarding project. … Continued

Many of our customers launch sooner than 90 days, so we use meetings at the end of the project to train a larger group once the site is in its final stages. It is also common for the onboarding team to train additional staff to help lay the foundation for how staff will collaborate with … Continued

Time commitment is approximately 3-5 hours a week per person. This typically tapers by week eight of the project. This includes: Two one-hour meetings per week (we always try and keep trainings to 45) 1-3 hours for homework This is a time commitment in addition to all your responsibilities but we think it’s the most … Continued