This will vary based on staff resources, but typical roles include: Admins Analysts City and deputy managers Clerks and deputy clerks Customer service Information officers New hires Rising stars ProudCityProudCity is a digital government platform that makes it easy and cost-effective to launch and manage all aspects of digital government operations, including websites, meetings, online forms and payments. Subscribe … Continued
We will help you figure out the right people to include in onboarding and at what stage. There isn’t a magic number, but here are ranges for successful teams: <25,000, 1-3 people 25,000 – 50,000, 2-8 50,000 – 150,000, 5 – 15 150,000+, 10-25 There is a balance in finding the right size for each … Continued
Successful onboarding projects have participants that are: Curious Empathetic Willing to work Have a good sense of humor Excited about learning new things ProudCityProudCity is a digital government platform that makes it easy and cost-effective to launch and manage all aspects of digital government operations, including websites, meetings, online forms and payments. Subscribe to our newsletter or connect with … Continued
No. The core onboarding team should be a small, nimble group of people who can work across departments. Staff who just need to be trained on specific tasks can be considered for guidance and perspective to the onboarding team but can be trained on those specific items at the end or after the onboarding project. … Continued
Many of our customers launch sooner than 90 days, so we use meetings at the end of the project to train a larger group once the site is in its final stages. It is also common for the onboarding team to train additional staff to help lay the foundation for how staff will collaborate with … Continued
Time commitment is approximately 3-5 hours a week per person. This typically tapers by week eight of the project. This includes: Two one-hour meetings per week (we always try and keep trainings to 45) 1-3 hours for homework This is a time commitment in addition to all your responsibilities but we think it’s the most … Continued
ProudCity Platform login is managed through Auth0, a security-compliant leader in user account authentication and authorization, ensuring privacy and identity protection when accessing web and mobile applications. Through Auth0, ProudCity login features includes: Single sign-on Universal login Breached passwords detection User management Multifactor authentication These are important features for government, as they seamlessly provide and … Continued
Both options are available and dependent on individual service partner service offerings. ProudCityProudCity is a digital government platform that makes it easy and cost-effective to launch and manage all aspects of digital government operations, including websites, meetings, online forms and payments. Subscribe to our newsletter or connect with us on Twitter, LinkedIn and elsewhere. proudcity.com
ProudCity product support is provided as part of your ProudCity subscription. If you would like ongoing content support, you can arrange for those services with your certified service provider. ProudCityProudCity is a digital government platform that makes it easy and cost-effective to launch and manage all aspects of digital government operations, including websites, meetings, online forms and payments. Subscribe … Continued
At a minimum, your ProudCity Subscription will be contracted through ProudCity. Direct services from your CSP may be contracted through the partner. However, we can combine service agreements if this helps with purchase orders, legal or procurement policies of individual governments. ProudCityProudCity is a digital government platform that makes it easy and cost-effective to launch and … Continued
