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Archives: FAQs

What ProudCity account security features do you provide?

ProudCity Platform login is managed through Auth0, a security-compliant leader in user account authentication and authorization, ensuring privacy and identity protection when accessing web and mobile applications. Through Auth0, ProudCity login features includes: Single sign-on Universal login Breached passwords detection User management Multifactor authentication These are important features for government, as they seamlessly provide and … Continued

Do service partners provide one-time or ongoing services?

Both options are available and dependent on individual service partner service offerings. ProudCityProudCity is a digital government platform that makes it easy and cost-effective to launch and manage all aspects of digital government operations, including websites, meetings, online forms and payments. Subscribe to our newsletter or connect with us on Twitter, LinkedIn and elsewhere. proudcity.com

Who provides customer support to ProudCity customers?

ProudCity product support is provided as part of your ProudCity subscription. If you would like ongoing content support, you can arrange for those services with your certified service provider. ProudCityProudCity is a digital government platform that makes it easy and cost-effective to launch and manage all aspects of digital government operations, including websites, meetings, online forms and payments. Subscribe … Continued

Is my service contract with ProudCity or the service partner?

At a minimum, your ProudCity Subscription will be contracted through ProudCity. Direct services from your CSP may be contracted through the partner. However, we can combine service agreements if this helps with purchase orders, legal or procurement policies of individual governments. ProudCityProudCity is a digital government platform that makes it easy and cost-effective to launch and … Continued

How do I contact certified service providers?

You can reach out to certified service providers directly or via the contact form on their respective pages. ProudCityProudCity is a digital government platform that makes it easy and cost-effective to launch and manage all aspects of digital government operations, including websites, meetings, online forms and payments. Subscribe to our newsletter or connect with us on Twitter, LinkedIn and … Continued

What is the pricing for certified service provider services?

Each service partner has their own pricing model that ranges from hourly to  flat fee agreements, based on the arrangement. ProudCityProudCity is a digital government platform that makes it easy and cost-effective to launch and manage all aspects of digital government operations, including websites, meetings, online forms and payments. Subscribe to our newsletter or connect with us on Twitter, … Continued

How much does it cost to get certified?

Participation in the ProudCity Certified Service Partner program is free at this time. ProudCityProudCity is a digital government platform that makes it easy and cost-effective to launch and manage all aspects of digital government operations, including websites, meetings, online forms and payments. Subscribe to our newsletter or connect with us on Twitter, LinkedIn and elsewhere. proudcity.com

What is the certification process?

ProudCity Certified Service Partners go through a process to verify they have a strong understanding of content strategy and implementation — including structured content, plain language and accessibility best practices. ProudCityProudCity is a digital government platform that makes it easy and cost-effective to launch and manage all aspects of digital government operations, including websites, meetings, online forms and payments. … Continued

How does ProudCity calculate pricing for city websites?

ProudCity prices city websites based on official U.S. Census Bureau population data. The standard subscription plan is a penny a resident a month, but there is a minimum threshold for smaller municipalities. Get a city government website quote. ProudCityProudCity is a digital government platform that makes it easy and cost-effective to launch and manage all aspects … Continued

Does ProudCity offer monthly and annual subscription plans?

Yes, ProudCity offers monthly and annual subscription options. Learn more about ProudCity Plans. ProudCityProudCity is a digital government platform that makes it easy and cost-effective to launch and manage all aspects of digital government operations, including websites, meetings, online forms and payments. Subscribe to our newsletter or connect with us on Twitter, LinkedIn and elsewhere. proudcity.com

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