News

ProudCity 360 results (Q3 2021)

Posted on September 2, 2021

ProudCity 360 is our new customer feedback program to help us continuously improve and provide the best service possible. Our first report reflects the responses we received from the ProudCity community based on our Q3 2021 feedback survey. The survey was sent to all users who have ProudCity accounts. For those who responded, thank you...

ProudCity 1.113.0 Release

Posted on August 20, 2021

This release contains third party plugin updates and bugfixes. There is no WordPress core update in this release. It is immediately available to all ProudCity Hosted sites and for download on Github under the GNU Affero GPL v3 open source license. What changes will I notice? We updated the Document mini list to make it...

Kitchen sink digital public service: Why it’s important for local governments to diversify technology vendors

Posted on August 19, 2021

A challenge we often see with how some local governments manage digital services is that they rely on one company to do everything. An example of one company doing most or all of this includes: Websites (and content management systems) Meetings (particularly meetings management) Customer relationship management (311) Newsletters Permitting Chat bot Accessibility add-ons Custom...

Partner profile: Citibot

Posted on August 17, 2021

Citibot CEO Bratton Riley shares how local governments can leverage chat bots to better service their communities. Quotable: "We are a mission driven company where we want all residents, regardless of how much money they make, what their skin looks like, and what language they speak to have equal access to government so that we...

Partner profile: CityGrows

Posted on August 12, 2021

CityGrows CEO Catherine Geanuracos shares insights on her work and how local governments can build a great online permitting experience for their communities. Quotable: "Our software is designed to support the specific kinds of workflow components that are unique to government: multiple reviews, in-app communication with applicants, automation of status updates and change requests. With...

Security: Open source, WordPress, ProudCity

Posted on August 11, 2021

ProudCity is proudly powered by open source technology. We embrace open source because it empowers us to be more innovative and build great products for local governments. And, as the U.S. Department of Defense says about open source, “there are great benefits to be gained in reliability, performance, and security.” Open source and security There...

ProudCity 1.112.0 Release

Posted on August 5, 2021

This release contains third party plugin updates and bugfixes. There is no WordPress core update in this release. It is immediately available to all ProudCity Hosted sites and for download on Github under the GNU Affero GPL v3 open source license. We rolled-back the previous upgrade to WordPress core version 5.8 as a hotfix in...

ProudCity 1.111.0 Release

Posted on July 23, 2021

This release contains third party plugin updates and bugfixes. The WordPress core 5.8 feature update is included in this release. It is immediately available to all ProudCity Hosted sites and for download on Github under the GNU Affero GPL v3 open source license. What changes will I notice? We are excited to make a new...

ProudCity 1.110.0 Release

Posted on June 25, 2021

This release contains third party plugin updates. There is no WordPress core update included in this release. It is immediately available to all ProudCity Hosted sites and for download on Github under the GNU Affero GPL v3 open source license. What changes will I notice? There should be no noticeable updates in this release. What's...

ProudCity 1.109.0 Release

Posted on June 4, 2021

This release only contains third party plugin updates. The WordPress 5.7.2 security release is included in this update. It is immediately available to all ProudCity Hosted sites and for download on Github under the GNU Affero GPL v3 open source license. What changes will I notice? If you are using the calendar widget on your...

ProudCity, Department of Civic Things join e.Republic’s ICYMI to discuss new certified service partners program

Posted on May 26, 2021

ProudCity CEO Luke Fretwell and Department of Civic Things founder Rebecca Woodbury recently joined e.Republic Chief Innovation Officer Dustin Haisler, Deputy Chief Innovation Officer Joe Morris and Assistant News Editor Jed Pressgrove on their videocast ICYMI (In Case You Missed It) to discuss the new ProudCity Certified Service Partners program. Full story: ProudCity on ICYMI

Government Technology: ‘ProudCity Turns to Partners to Unbundle Web Tech, Service’

Posted on May 19, 2021

Government Technology featured the launch of the ProudCity Certified Service Partners program. Excerpt: “Ultimately, local governments are left with a lack of an authentic, long-term understanding of how to deliver digital services on their own, but also with technology that doesn’t get managed the way it should in 2021,” Fretwell wrote. “When it comes to...

ProudCity 1.108.0 Release

Posted on May 14, 2021

This release only contains third party plugin updates. There is no WordPress Core update included in this release. It is immediately available to all ProudCity Hosted sites and for download on Github under the GNU Affero GPL v3 open source license. What changes will I notice? Links will have an underline by default to improve...

Partner profile: Department of Civic Things

Posted on May 11, 2021

Department of Civic Things founder Rebecca Woodbury shares her insights on local government digital strategy and joining the new ProudCity Certified Service Partners program. Quotable: "I founded Department of Civic Things to empower public servants with the right tools, support, and skills to make their services easy to use. We’re proud when public servants are...

New ProudCity partner program opens a new era of affordable, scalable digital services for local governments

Posted on May 11, 2021

A critical breakdown with how local governments launch and maintain managed web services is that they typically rely on one company to do everything -- from services (content and digital) to software (product development and technical support). Through our new ProudCity Certified Service Partners program, local governments can now partner with content and digital delivery...

Local governments can now get .gov domains for free. Here’s how.

Posted on April 30, 2021

The DotGov program is the service where U.S. government entities — from federal agencies to local municipalities — can obtain and manage .gov domains. The program is operated by the U.S. Department of Homeland Security's Cybersecurity and Infrastructure Security Agency. Why .gov is important A .gov domain is important, because it verifies that the website...

Status update: MyProudCity login issues

Posted on April 20, 2021

Update: The MyProudCity login issues have been resolved and are being actively monitored by Auth0. Update from Auth0: Based on the sustained performance for Auth0 US-1, Support Center, and the Auth0 Dashboard, we have now updated our status to monitoring. We are continuing to closely watch performance in US-1. We will now be moving to...

ProudCity 1.107.0 Release

Posted on April 15, 2021

This release contains a number of new features, bugfixes and third party plugin updates. The WordPress 5.7.1 Security and Maintenance Release is included in this release. It is immediately available to all ProudCity Hosted sites and for download on Github under the GNU Affero GPL v3 open source license. What changes will I notice? Links...

ProudCity 1.106.0 Release

Posted on March 26, 2021

This release contains a number of bugfixes and third party plugin updates. The WordPress Core 5.7 Update is included in this release. It is immediately available to all ProudCity Hosted sites and for download on Github under the GNU Affero GPL v3 open source license. What changes will I notice? Links will have an underline...

Williams County Communications and Research Analyst Lindsey Harriman

Williams County Proud: Lindsey Harriman

Posted on March 16, 2021

Williams County (North Dakota) Communications and Research Analyst Lindsey Harriman shares her digital journey to better serving her community in our ProudCity Profiles series. Quotable: We had A LOT of content on our old site - and much of it had barely been accessed by users. Reviewing analytics, talking with staff and users, and revisiting...