The Digital Service Network published a case study on the Santa Ana’s new website launch, and how digital service innovation can occur in government organizations without formally codified or centralized digital service teams.
Our friends at Department of Civic Things created a case study of their work with Somerville, NJ, using the ProudCity platform to develop their website.
Clear communications – for internal or public consumption – is at the heart of good government. Writing better content eliminates confusion, saves time and resources and delivers a better overall government experience. Department of Civic Things and ProudCity are proud to collaborate on new training to support local governments in plain language, both for online … Continued
Government Technology mentioned ProudCity in recent commentary from E.Republic Executive Editor Paul Taylor, where he makes the case for simplified, text-based government websites.”
A challenge we often see with how some local governments manage digital services is that they rely on one company to do everything. An example of one company doing most or all of this includes: Websites (and content management systems) Meetings (particularly meetings management) Customer relationship management (311) Newsletters Permitting Chat bot Accessibility add-ons Custom … Continued
A critical breakdown with how local governments launch and maintain managed web services is that they typically rely on one company to do everything — from services (content and digital) to software (product development and technical support). Through our new ProudCity Certified Service Partners program, local governments can now partner with content and digital delivery … Continued